Calor's 4.5kg Butane cylinder was discontinued from 1st February 2023
Calor announces plan to streamline its cylinder range to improve customer service
Calor, the UK’s leading supplier of LPG, has announced plans to streamline its cylinder range as part of its first steps to improving customer service and the availability of cylinders sizes in higher demand.
From1st February 2023, the Cube, 3.9kg Propane, 4.5kg Butane, 6Lite Propane and 12kg Butane have been discontinued. This means that customers are no longer able to buy new cylinders or exchange existing cylinders of these sizes for a refill.
Rogerio Lopes, Calor’s Chief Executive Officer, said: “Improving our cylinder experience is a priority for us as we enter 2023. The legacy of the pandemic has had a significant impact on our supply chain, operations, and our ability to provide a reliable service to our cylinder customers. The complexity of our existing range prevents us from improving the service. Therefore, we’ve taken the difficult decision to streamline our cylinder range, but it is necessary to simplify the business to improve overall reliability and availability to our customers.”
Suitable alternatives will be recommended to customers via Calor’s extensive retailer network and via the FAQs on Calor’s website at www.calor.co.uk/cylinder-range-faq.
Calor recognises that this change will impact some customers, such as those in the motorhome and boating communities, who regularly use some of these cylinder sizes. They will be offered suitable alternatives within Calor’s revised cylinder range; other LPG suppliers such as Campingaz also offer similar cylinder sizes for these users.
Details on alternative Calor cylinder sizes and how to safely change the regulator are contained in the customer FAQs. Calor will reimburse a percentage of the cylinder refill charge of returned cylinders in line with our Cylinder Refill Agreement. Details on how to return your Calor cylinder are also included in the customer FAQs.